Cristina Courtney

What do you enjoy most about working in a support role for a therapy practice?

I love being part of a space where people feel seen, supported, and cared for. Knowing that I help make things run smoothly behind the scenes so clients and therapists can focus on the work that matters most is deeply fulfilling.

How would you describe your style when supporting clients and clinicians?

I approach my work with empathy, patience, and genuine care. For clients,
 I strive to make every interaction feel welcoming and respectful, especially when they may be feeling vulnerable.

What do you find most rewarding about your role as an office coordinator?

What I find most rewarding is being part of a space that supports people during important moments in their lives. I take pride in helping clients feel comfortable and cared for, while also making things easier for our clinicians so they can focus fully on their clients. Knowing I play a
small part in someone’s positive experience is incredibly fulfilling.

What’s one thing you hope clients and clinicians take away from interacting with you?

I want people to feel seen and supported after interacting with me. I hope they sense that I care about their experience and that I’m here to make things just a bit easier for them.

How would you describe yourself outside of work?

When I’m not working, I love spending time with my family — cooking together, taking walks by the beach with our dogs, or proudly cheering on my daughter at her games.

How do you tailor your communication style to support different client needs?

Every client is different, and I try to be mindful of that in every interaction. For clients who may be anxious or new to therapy, I take extra care to be patient, kind, and reassuring. For those who value efficiency, I focus on clarity and organization. I believe in tuning into people’s communication preferences and emotional cues so I can respond in a way that feels personal and supportive.